Return & Refund

More than anything we want you to be happy with your purchase!! If there's anything you're not pleased with, we invite you to contact us at service@shipease.com and we will be more than happy to address your concerns.

Cancel/Modify Order

Once your order is locked for processing once you place it, it cannot be changed or canceled.

We are sorry to inform you that once a personalized order is placed, it cannot be changed because it is locked for processing. Before finalizing the order, please thoroughly verify all the details.

Replacement&Refund

Due to the customized nature of the product, returns and exchanges are not accepted. However, if you receive a damaged or incorrect item within 30 days of delivery, we can offer a free replacement or a refund if the request meets certain criteria:

• Damaged due to the fault of our factory or the carrier.
• Wrong item that is different with what you orderede.g., size, color, style.
• Missing item that are lost in transit.